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Account Manager / Client Success Manager
2+ yearsFull-time New Delhi / Remote25,000–45,000 / month
Own the client relationship end to end — translate marketing work into business language, manage expectations before they become problems, and keep good clients for years rather than months.
Posted 26 September 2026 · open on an ongoing basis
This is an evergreen position. We're always looking for strong people to join our pipeline for upcoming client expansions — if your profile matches, we'll reach out for an introductory call and keep you in mind for our next hiring wave.
What you'll do
- Own a portfolio of client accounts as their single point of contact
- Translate campaign performance into business outcomes the client actually cares about
- Run reporting calls and QBRs — set expectations early, never surprise a client
- Spot churn risk before it surfaces, and act on it
- Brief the delivery team clearly, so work lands right the first time
- Find the growth inside existing accounts — upsells that genuinely help
What we're looking for
- 2+ years in client-facing account management, ideally at an agency
- Fluent in both marketing and business — you can read a P&L and an ads dashboard
- Calm under pressure; you handle an unhappy client without escalating it
- Excellent written and spoken English and Hindi
- Organised enough to run several accounts without dropping threads
Nice to have
- Experience with Google Ads / Meta Ads reporting
- CRM discipline (we run our own)
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