We're here to help.
Already a Global Info Edge customer? Raise a support ticket and our team will get on it fast — website, hosting, Google Ads, tracking, content or billing. Prefer to talk? WhatsApp, email or call us.
Talk to a human, any way you like.
Our response times
Urgent — site down
Prioritised immediately during business hours. Flag it as Urgent on the ticket.
High priority
Looked at the same business day — anything blocking your leads or sales.
Normal & low
Handled in order, typically within 1–2 business days.
Common questions.
Who is support for?
Support is for existing Global Info Edge customers — anyone we build, run, host or manage marketing for. If you're not a customer yet but have a question, head to our Contact page and we'll point you the right way.
How fast will I hear back?
During business hours (Mon–Fri, 9 AM–7 PM IST), urgent 'site down' issues are prioritised immediately, high-priority requests are looked at the same day, and everything else is typically handled within 1–2 business days.
What can I raise a ticket for?
Anything we manage for you — website changes and bugs, hosting/email/domain issues, Google Ads and campaigns, tracking and analytics, content edits, or billing and invoices. Pick a category on the form and describe the issue.
My website is down — what should I do?
Raise a ticket and set the priority to 'Urgent — site down', then message us on WhatsApp with your account name. We treat site-down issues as our top priority during business hours.
Can I just WhatsApp or call instead?
Absolutely. WhatsApp is the fastest for quick issues, phone works during business hours, and email is great for detailed requests. The ticket form simply makes sure nothing slips through and gives us everything we need to help fast.
Not a customer yet?
Have a question about working with us? We're happy to help.